At ALIC, we value our customer relationships, and always welcome positive feedback on our service and encourage you to tell us about your experience in dealing with us.

To share positive feedback please contact Kevin Agent on 1300 2542 28 or

If you have a complaint, you have the right to expect that we will handle it in a friendly and professional way. We will always aim to be fair and responsive.

When we receive a complaint, we look on it as valuable feedback that may help us improve the services we offer and ensure your needs are met in a satisfactory and appropriate manner.

If you wish to make a complaint please contact Kevin Agent on 1300 2542 28 or

We will make all efforts possible to investigate, and advise you of the outcome as soon as possible. If the matter is not resolved to your satisfaction, you can then refer to the Credit Ombudsman Services Ltd, who can be contacted at:

Case Management
NSW 1235

Complaints Brochure