Feedback

At ALIC, we value our customer relationships, and always welcome positive feedback on our service and encourage you to tell us about your experience in dealing with us.

To share positive feedback please contact Kevin Agent on 1300 2542 28 or kevin.agent@alic.com.au

If you have a complaint, you have the right to expect that we will handle it in a friendly and professional way. We will always aim to be fair and responsive.

When we receive a complaint, we look on it as valuable feedback that may help us improve the services we offer and ensure your needs are met in a satisfactory and appropriate manner.

If you wish to make a complaint please contact Kevin Agent on 1300 2542 28 or kevin.agent@alic.com.au

If you are not satisfied with our final response, you may lodge a complaint:

  • with the Financial Ombudsman Service Australia if lodged before 1 November 2018:

Online:    www.fos.org.au
Email:     info@fos.org.au
Phone:    1800 367 287 (free call)
Mail:        Financial Ombudsman Service Australia
GPO Box 3, Melbourne VIC 3001

  • with the Australian Financial Complaints Authority if lodged on or after 1 November 2018:

Online:    www.afca.org.au
Email:     info@afca.org.au
Phone:    1800 931 678 (free call)1
Mail:        Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001

Time limits may apply to complain to FOS or AFCA and so you should act promptly or otherwise consult the FOS and AFCA websites to find out if or when the time limit relevant to your circumstances expires.

Complaints Brochure